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MMVR-04 ACCREDITED COURSE

Managing the Agitated Patient: Verbal De-escalation

Verbal de-escalation techniques for situations of psychomotor agitation — emergency settings, mental health contexts, and high-tension interactions, practised with a reactive virtual patient.

  • Interactive simulation
  • Accredited
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What your staff practise

  • Recognising the early signs of escalation
  • Using verbal and non-verbal techniques to lower tension
  • Keeping yourself and others safe during the interaction
  • Setting limits without escalating the situation
  • Knowing when to step back and call for support

What the course covers

  1. Reading the escalation

    Spotting the early signs of agitation before the situation peaks.

  2. Verbal de-escalation

    Tone, language, and body language that lower tension instead of raising it.

  3. Setting limits safely

    Communicating boundaries clearly without provoking further escalation.

  4. Safety and support

    Protecting everyone in the room and knowing when to bring in help.

Course outline subject to confirmation with the clinical team.

How it works

Practised, not watched

Staff take part in the conversation with a virtual patient that responds and reacts — instead of watching a video of someone else doing it.

Unlimited, safe repetition

Each scenario can be repeated as many times as needed, with automatic feedback every time and no risk to a real patient.

Assessment that proves competence

Every session is assessed on the conversation itself, with a completion record per professional — not a multiple-choice test.

Accreditation & funding

This course is accredited. The exact number of accredited hours and the accrediting body will be confirmed before publication.

Accredited

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