Legal

Terms of Use

Last updated: October 16, 2026

1. Scope and acceptance

These Terms of Use ("Terms") govern access to and use of the products of METAMEDICSVR, S.L. ("MetaMedicsVR", "we", "us"):

  • MetaMedicsVR AI Platform;
  • MetaMedicsVR VR Simulations;
  • MetaMedicsVR VR Platform

(together, the "Services").

By creating an account, clicking "Accept" or using the Services, you accept these Terms. If you do not accept them, do not use the Services.

Signed agreements prevail. If your institution or company has signed an agreement, order form or data processing agreement with us, that document prevails over these Terms where they differ. Custom projects are governed by their own contract.

2. Definitions

  • Customer: the institution or company that contracts the Services (for example, a university, school, training center, hospital or company).
  • User: a person authorized by the Customer to use the Services (student, educator, staff member or administrator).
  • Content: information that Users enter or generate in the Services, such as cases, rubrics, conversation transcripts and results.

3. The Services

The Services are training tools: AI-powered clinical simulations and content authoring, virtual reality simulations, and assessment and analytics of results.

For training only. The Services are not a medical device. They do not provide diagnosis or treatment, and they do not create any doctor-patient relationship. Simulated patients and cases are fictional training scenarios.

AI-generated content. Responses, feedback and content generated by AI may contain errors. Educators define the rubrics and can review and change any result. Users should apply their own professional judgment.

4. Accounts

  • Accounts are created by or through the Customer. We do not offer individual sign-up.
  • The Services are not for children under 13. Users aged 13 to 17 may use them only through their educational institution, which is responsible for any required consent or authorization.
  • Users must keep their credentials confidential and must not share accounts. Notify us at support@metamedicsvr.com if you suspect unauthorized access.
  • We may provide temporary demo access. It can be withdrawn at any time and is provided "as is".

5. License

We grant the Customer a non-exclusive, non-transferable, non-sublicensable and revocable license to use the Services during the contracted term, for its internal training purposes and within the number of Users contracted.

6. Acceptable use

Users must not:

  • enter real patient data, protected health information (PHI) or other sensitive data about real, identifiable people;
  • sublicense, rent, resell or share access to the Services;
  • copy, modify, reverse engineer or decompile the Services, or try to extract their models, prompts or source code;
  • use the Services to build a competing product;
  • introduce malware, attempt unauthorized access or interfere with the Services' operation;
  • use the AI features to generate unlawful, defamatory, discriminatory, violent or misleading content, or content that infringes third-party rights.

We may suspend access if these rules are breached.

7. Virtual reality safety

VR use can cause discomfort, dizziness or disorientation. Use the headsets in a clear, safe space, take regular breaks and follow the headset manufacturer's safety and age guidance. Customers are responsible for supervising VR sessions, especially those involving minors.

8. Data protection

  • When we process Users' data for a Customer, the Customer is the controller and we act as processor (service provider). We process the data only on its instructions, under a data processing agreement. We provide one on request if it is not already signed.
  • The Customer is responsible for informing Users and for having a valid legal basis for the processing.
  • How we handle personal data is explained in our Privacy Policy.
  • We do not use Customer Content or User data to train AI models.
  • We may use aggregated, anonymous technical data (for example, response times or error rates) to operate and improve the Services. This never includes the content of conversations, cases or results.

9. Fees and payment

  • Fees are those set out in the Customer's order or agreement. Taxes such as VAT are not included unless stated otherwise.
  • Invoices must be paid within the agreed term. Late payments may accrue interest of 1.5% per month, or the maximum rate permitted by law, whichever is lower, and access may be suspended after notice.
  • Unless otherwise agreed, subscriptions renew automatically for the same period. The Customer can cancel the renewal by notifying us at least 15 days before the renewal date.
  • We may update fees for future renewals with at least 30 days' notice.
  • Refunds: fees already paid are not refundable, except where (a) we terminate the Services without cause, or (b) the Customer terminates because of a material breach by us that we have not remedied within 30 days of notice. In those cases we refund, pro rata, the prepaid fees for the unused period. This does not limit any rights you have under mandatory law.

10. Support

Technical support is available by email at support@metamedicsvr.com, on business days from 14:00 to 21:00 (Spain time). We aim to reply to standard requests within 48 business hours.

11. Availability and warranties

We work to keep the Services available, secure and up to date. However, they are provided "as is" and "as available". We do not guarantee that they will be uninterrupted or error-free, or that they will suit every specific purpose. Compatibility depends on browsers, devices and headsets; supported requirements are indicated on our website or provided on request.

12. Limitation of liability

To the extent permitted by law:

  • We are not liable for indirect, incidental, special or consequential damages, loss of profits, revenue or data, or business interruption.
  • We are not liable for content entered by Users or for decisions made on the basis of AI-generated output.
  • Our total liability for any claim is limited to the amounts paid by the Customer in the 12 months before the event that gave rise to it.

These limits do not apply to fraud, gross negligence or willful misconduct, or to any liability that cannot be limited by law.

13. Term, suspension and termination

  • The Services are provided for the term set out in the order or agreement.
  • The Customer can cancel as described in section 9.
  • We may suspend or terminate access if these Terms are seriously breached, if we detect fraudulent use, or if required by law.

Data after termination: when the contract ends, access is closed. The Customer can request a copy of its data (for example, results and transcripts) in a structured format within 90 days. After that period the data is deleted, unless the law requires us to keep it. Backups expire within 30 days.

14. Intellectual property

  • The Services, including software, models, interfaces, simulations, content, trademarks and logos, belong to MetaMedicsVR or its licensors. These Terms do not transfer any rights beyond the license in section 5.
  • Content created by the Customer's educators belongs to the Customer. The Customer grants us the rights needed to host and process it in order to provide the Services.
  • If you send us suggestions or feedback, we may use them freely to improve the Services, without any obligation to you.

15. Changes to these Terms

We may update these Terms. We will notify the Customer's administrator by email and/or publish the changes on our website at least 10 days before they take effect. If the Customer does not agree, it may terminate before the changes take effect without penalty. Continued use after that date means acceptance.

16. Governing law and jurisdiction

These Terms are governed by Spanish law. Any dispute will be submitted to the courts of Málaga (Spain), unless mandatory law or the Customer's signed agreement provides otherwise.

17. Customers in the United States

  • FERPA. For U.S. educational institutions, we act as a school official under the institution's direct control with respect to education records. On request, we sign the institution's, district's or state's student data privacy agreement where it is compatible with the Services.
  • Public institutions. If a provision of these Terms (for example, governing law, jurisdiction, automatic renewal, indemnification or limitation of liability) cannot be accepted by a public institution under the law that applies to it, that provision applies only to the extent permitted, and the signed agreement governs.
  • Health information. The Services are not intended to process protected health information (PHI). The Customer must ensure that Users do not enter it.

18. Contact

METAMEDICSVR, S.L. · CIF B09892159 · Plaza del Obispo 6, 29015 Málaga, Spain support@metamedicsvr.com