AI QUALITY AUDITING

Quality-audit every call, automatically.

Upload the recordings — the platform transcribes each call, scores it against your own rubric and explains every mark. Individual reports and team-wide analytics, without listening call by call.

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Audit Calls
HOW IT WORKS

From recording to score, without listening call by call.

Four steps from a folder of recordings to scored, justified calls — with team-wide analytics on top.

  1. Upload the audio

    1

    Add your calls or connect your source. Every recording is transcribed automatically, with timestamps.

    Call #2048
    Transcript
    00:01Hello, good afternoon. My name is Lucia Romero.
    00:07Yes, this is she.
    Transcribed

  2. Score against your rubric

    2

    The AI grades each call on the rubric you define — sections, criteria and weights, all yours.

    Rubric
    GREETING & WELCOME90/100
    Corporate Greeting90
    Survey Introduction85

  3. A justified mark

    3

    Every criterion gets a score and the reason behind it, quoting the moment in the transcript.

    00:08
    ✓ Corporate Greeting 90/100
    “Hello, good afternoon. My name is Lucia Romero.”

  4. Report & analytics

    4

    Download the report per call and track aggregate data by agent, group and team.

    84 / 100
    84% Passed
    Lucía
    Carlos
    Marta

EVERY CALL, ORGANISED

Each call transcribed, tagged and scored on its own.

  • Automatic transcription and topic tags for every call — no manual logging.
  • Status at a glance: which calls are evaluated, pending or validated.
  • Group calls by team, campaign or agent, and send evaluations in one click.
Audit Calls

TEAM ANALYTICS

See how the whole team performs — not just one call.

Audit Calls

YOUR RUBRIC, YOUR CRITERIA

The rubric is yours — down to every criterion and weight.

  • Build sections, sub-criteria and weights that match your own quality standard.
  • Detailed evaluation guidance per criterion — the very logic the AI applies to each call.
  • Version your rubrics and reuse them across teams and campaigns.
Audit Calls
Rubric editor: weighted sections and detailed evaluation criteria for call quality.

What you can audit.

  • Call-center quality
  • Patient phone care
  • Sales & commercial calls
  • Appointment handling
  • Protocol compliance
  • Agent onboarding & coaching
  • First-call resolution
  • Script & GDPR compliance

From sampling a few calls to scoring every one.

Audit Calls reviews the quality of your phone care automatically — every call scored against your own attention rubric, not just the handful a supervisor has time for. Want to see what it would look like for your team?

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GET STARTED

Audit quality with criteria , not by sampling.

Tell us how your team works and what you need to measure. We'll show you what auditing every call automatically looks like.

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