VR Simulation

Hardware repair and IT troubleshooting. Practiced with your own hands, in VR.

Device repair, hardware diagnostics, and technical fault resolution in a simulated environment. Students work through real IT scenarios hands-on — without the risk of damaging real equipment or disrupting live systems. Repeat every procedure as many times as needed.

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  • Standalone headset
  • Hand tracking
  • Unlimited repetition
  • No real-equipment risk

Through the lens

See the repair from inside the headset, step by step.

This is the simulation running on the headset. The student opens the device, identifies the fault, and swaps the component with their own hands — no controllers in between.

  • Device disassembly
  • Fault diagnosis
  • Component swap

POV capture — IT Support & Troubleshooting.

What makes it different

  1. Hand tracking — no controllers

    Students open devices, remove parts, and swap components with their bare hands. The physical familiarity of a real repair, learned directly — with no controllers in the way.

  2. No equipment to break

    Every repair happens in a simulated environment. Students disassemble and reassemble devices freely, without the risk of damaging real hardware or disrupting live systems.

  3. Repeat every procedure

    Run the same fault again, or move on to the next one. Students practise diagnosis, disassembly, and reassembly as many times as it takes to get it right.

  4. Diagnose and communicate

    Beyond the hardware, students practise help desk scenarios — triaging the problem, working through the fix, and explaining it to the user in plain terms.

How a session runs

Every session follows the same loop — diagnose, fix, close, repeat.

From the first fault report to closing the ticket, students run the full repair as many times as they need.

  1. 01

    Diagnose

    Identify the fault

    The student reads the symptoms, runs hardware diagnostics, and pinpoints what is failing before touching a single screw.

  2. 02

    Open

    Disassemble the device

    With hand tracking, the student opens the device and removes parts in the right order — no risk of damaging real equipment.

  3. 03

    Fix

    Replace the component

    The faulty component comes out and the replacement goes in, practising the physical steps until they become routine.

  4. 04

    Close

    Reassemble and resolve

    The student reassembles the device, verifies it works, and closes the support ticket with the user — technical fix and clear communication together.

What it covers

  1. Device repair & hardware diagnostics

    Hands-on repair of smartphones and other devices — identifying faults, disassembly, component replacement, and reassembly. Students develop the physical familiarity and diagnostic logic that only comes from doing.

  2. Help desk & technical support simulation

    User interaction, problem triage, and resolution workflows — practiced in realistic support scenarios that develop both technical and communication skills.

Who it's for

  • IT and computing vocational programs (CTE)
  • Systems administration programs
  • Technical support and help desk training
  • IT apprenticeships and pre-employment programs

GET STARTED

Give your IT students real practice — before their first real repair.

See the simulation in a 20-minute demo tailored to your program.

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