How Clínica Asunción trains every role, from doctors to porters, in communication and safeguarding

Clínica Asunción is a Basque-Country hospital that, like most, has to keep its staff trained on the things that matter most to patients. Traditional in-hospital training tends to split people up by role — doctors here, nursing there, auxiliaries somewhere else — and to teach them with fairly passive methods: a talk, a slideshow, a handout. Clínica Asunción chose to do the opposite: train the whole organisation, actively, on the skills everyone shares.

The training reached seven different roles — medicine, nursing, physiotherapy, administrative staff, nursing auxiliaries, porters and cleaning staff — with cases tailored to the protocols of Osakidetza, the Basque Health Service.

This is the first case to show active, conversational learning applied across an entire hospital — every role, not just the clinical ones — and the fact that it ran for a second edition the following year is the strongest proof there is that it worked. It shows how the AI Platform scales beyond the classroom and into the day-to-day of a working organisation.

If you recognise your own situation here, let's talk about how it could work for you.