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How Andalusian public hospitals train crisis clinical interviewing with AI virtual patients

AI Platform · Public healthcare

+50: trained
2: hospitals
Hybrid: format

The context

Public healthcare training the hardest conversations

Within the Andalusian Health Service, two public hospitals — the Hospital de Antequera and the Mother-and-Child Hospital of Málaga — trained residents and staff (obstetrics-gynaecology, paediatrics, nursing and psychiatry) on the highest-risk clinical encounters, in a hybrid online and in-person format.

The hardest part is the conversation, not the scale.

A clinician can memorise the SAD PERSONS scale or the Columbia Protocol and still freeze in the moment. Conducting a suicide-risk interview or de-escalating violent behaviour depends on reading the person in front of you — and that can’t be rehearsed on real patients in crisis.

Crisis interviewing

Three highest-risk conversations

Professionals practise with virtual patients who present in crisis, applying the risk-assessment protocols within the conversation itself.

Suicide risk

Assess ideation and steer the interview safely.

Acute psychosis

Calm and orient a patient in acute psychosis.

Violent behaviour

De-escalate behaviour that is escalating.

What we built

Crisis interviews you can rehearse before they're real

Why it matters

Public-sector validation that others watch closely

This is the platform working inside the public health system, on a problem every hospital recognises and few have a real answer for. When public healthcare in Andalusia adopts something, other public bodies take a close look — an anchor piece for validating the hospital offering.

If you recognise your own situation here, let's talk about how it could work for you.

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