Practised, not watched
Staff take part in the conversation with a virtual patient that responds and reacts — instead of watching a video of someone else doing it.
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MMVR-02 ACCREDITED COURSE
Breaking Bad News: Clinical Communication
Patient-centred communication for the hardest conversations, structured around the SPIKES protocol — across oncology, sudden deterioration, death notification, and communication with families.
- Interactive simulation
- Accredited
What your staff practise
- Preparing the setting and the conversation before you begin
- Finding out what the patient already knows and wants to know
- Delivering difficult information clearly and without jargon
- Responding to the emotional reaction with empathy
- Agreeing the next steps and closing the conversation
What the course covers
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Setting up the conversation
Preparing the environment, the participants, and yourself (the S and P of SPIKES).
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Perception and invitation
Establishing what the patient already understands and how much they want to know.
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Giving the news
Delivering the information clearly, in steps, checking understanding as you go.
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Emotion and strategy
Responding to the emotional reaction and agreeing a plan for what comes next.
Course outline subject to confirmation with the clinical team.
How it works
Unlimited, safe repetition
Each scenario can be repeated as many times as needed, with automatic feedback every time and no risk to a real patient.
Assessment that proves competence
Every session is assessed on the conversation itself, with a completion record per professional — not a multiple-choice test.
Accreditation & funding
This course is accredited. The exact number of accredited hours and the accrediting body will be confirmed before publication.
Accredited
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